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Help Center

HOW CAN I CHANGE THE SUBTITLE OF A MOVIE?

You will find the subtitle button at the bottom right corner of the player, right beside the volume control as the movie starts playing. If you hover on the bubble icon, the subtitles or different languages should appear instantly and you can scroll down to see the subtitle selections/languages. From the subtitle list, you can select the subtitle you want.

HOW CAN I GO BACK TO THE CONTENT PAGE WHILE WATCHING VIDEO?

On your player, you can see a back button on the top left hand side corner; by clicking on this back button you can go back to the content page.

CAN I CANCEL MY SUBSCRIPTION AT ANY TIME I WANT?

Yes, you can cancel your subscription at any time you want. But, remember that, once you cancel your subscription you will not be able to access any content from your website. However, you can browse your website.

CAN I PLAY/PAUSE VIDEO BY USING MY KEYBOARD?

Yes, you can press the Spacebar of your keyboard to play/pause the video.

I AM A REGISTERED USER. WHY I AM UNABLE TO WATCH ANY FREE VIDEO CONTENT ON YOUR WEBSITE?

To watch any free video content on our website, first you have to login to our website.

I AM A SUBSCRIBER BUT IT IS STILL ASKING ME TO PAY TO SEE A VIDEO. DO I HAVE TO PAY AGAIN?

No, if you are subscribed to a video package, that particular content is probably still in the process of being loaded. This most frequently happens with the live stream archives, since they are added daily and takes several hours for the process to complete. Try again in a few hours.
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